Protech Building Products

Last updated: 25 September 2026

This Privacy Policy explains how Protech Building Products (“Protech”, “we”, “us” or “our”) collects, uses, stores and protects personal information.

We are committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Who this policy applies to

This policy applies to customers, prospective customers, suppliers, contractors, website visitors, business contacts and any other person whose personal information we process.

2. Personal information we may collect

Depending on how you interact with us, we may collect information such as:

• Name and surname
• Company name
• Job title
• Telephone number
• Email address
• Delivery or business address
• Billing details
• Order and enquiry information
• Correspondence with us
• Website usage information
• Any other information you voluntarily provide to us

Where necessary and permitted by law, we may also process information relating to representatives, employees or contact persons of customers and suppliers.

3. How we collect personal information

We may collect personal information directly from you when you:

• Contact us
• Request a quotation
• Place an order
• Complete a form
• Communicate with our team
• Subscribe to marketing communications
• Visit our website
• Otherwise interact or do business with Protech Building Products

We may also receive information from publicly available sources, service providers, business partners or other third parties where this is lawful and appropriate.

4. Why we use personal information

We may process personal information in order to:

• Respond to enquiries and quotation requests
• Process and fulfil orders
• Provide products and services
• Provide technical support and after-sales assistance
• Manage customer and supplier relationships
• Issue invoices and process payments
• Arrange deliveries
• Maintain accounting and business records
• Improve our products, services and website
• Send relevant marketing communications where permitted
• Prevent fraud or misuse
• Comply with legal, regulatory and contractual obligations

5. Lawful processing

We only process personal information where there is a lawful basis for doing so.

This may include your consent, the performance of a contract, compliance with a legal obligation or a legitimate business interest that does not unjustifiably infringe your privacy rights.

6. Marketing communications

Where permitted by law, we may send you information about Protech products, services, promotions or relevant industry updates.

You may opt out of direct marketing at any time by using the unsubscribe option provided in a communication or by contacting us directly.

7. Cookies and website information

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve the user experience.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Sharing personal information

We do not sell personal information.

We may share personal information with service providers and other parties that assist us with functions such as:

• Website hosting
• IT support
• Payment processing
• Accounting
• Marketing
• Logistics and deliveries
• Professional advice
• Legal and regulatory compliance

Where service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and only for authorised purposes.

9. Cross-border processing

If personal information is processed or stored outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place.

10. Security of personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Although no method of electronic transmission or storage can be guaranteed to be completely secure, we take reasonable steps appropriate to the nature of the information we process.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for any period required by law, regulation, contractual obligation or legitimate business requirement.

When personal information is no longer required, we will delete, destroy or de-identify it where appropriate.

12. Your rights

Subject to applicable South African law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Ask us to correct or update inaccurate or incomplete information
• Object to certain processing of your personal information
• Request deletion or destruction of personal information where legally permitted
• Withdraw consent where processing is based on your consent

We may need to verify your identity before processing a request.

13. Children’s personal information

Our products and services are generally directed at businesses and adults.

We do not intentionally collect personal information from children without the appropriate consent or authorisation where this is required by law.

14. Links to third-party websites

Our website may contain links to websites or services operated by third parties.

Protech Building Products is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites separately.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or privacy practices.

The latest version will be made available on our website or on request.

16. Contact us

For privacy-related queries, requests or concerns, please contact:

Protech Building Products

Telephone: 087 056 3020Email: info@protechbp.co.zaAddress: Central Park, Platinum Crescent, Montague Gardens, Cape Town, 7441, South AfricaWebsite: www.protechbuildingproducts.co.za

Privacy and POPIA-related requests can be directed to Protech Building Products using the contact details above.

17. Complaints

If you believe that your personal information has been processed unlawfully, please contact us first so that we can try to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

Website: www.inforegulator.org.zaEmail: enquiries@inforegulator.org.zaPOPIA complaints: POPIAComplaints@inforegulator.org.zaTelephone: 010 023 5200Toll-free: 0800 017 160